Terms and conditions

1. Introductory provisions

1.1. Vilya Health AB, org.no 559593-5296, (“Vilya Health”) offers nutrition consultations and testing (“The Services”) online and by telephone. 

1.2. These General Terms and Conditions (the “Terms”) apply to the purchase of any of the Services. You who purchase any of the Services are referred to below as “Customer” and “you”. 

1.3. To be able to purchase any of the Service you must be 18 years of age. Even if you are younger, Vilya Health can offer you the Services, but only if the parent or legal guardian has approved the advice. 

2. Prices and payment

2.1. Prices are normally informed at the time of booking request of the Service you choose. If no explicit price is stated, the price in Vilya Health´s current price list applies. All prices are quoted including VAT. Healthcare allowances can normally be used at Vilya Health, however, you should also confirm this with your employer.

2.2. Payment is made by an invoice sent by Vilya Health to the e-mail address you have provided. The invoice is sent monthly or upon completion of the service and has ten days due date. If the invoice has not been paid on time, a reminder is sent with a late payment fee of SEK 60 plus statutory penalty interest.

2.3. Ordered testing must be used within three months of the date of purchase. If you have not attended testing within this period, the purchase lapses and the referral ceases to be valid.

3. Cancellation and cancellation rights

3.1. Cancellation or rebooking must take place no later than 72 hours before the scheduled meeting. In case of subsequent cancellation or rebooking, full price will be charged for the canceled meeting.

3.2. You have 14 days to cancel your purchase of any of the Services. The 14 days are counted from the date of purchase agreement, either in writing or orally. When applying your cancellation rights, you will only pay for the portion of the Service you have used and the time spent by Vilya Health, and any remaining costs you have paid will be refunded to you as soon as possible, but no later than 14 days after you have canceled your purchase.

3.3. To cancel your purchase, send an email to gayanenutrition@gmail.com, call Vilya Health on telephone number (+46)79-0161240 or use the form on our website www.vilyahealth.com. You can also use the Consumer Agency's standard form to cancel an agreement. You can find the form at www.konsumentverket.se. Vilya Health will confirm receipt of your notice of withdrawal within two business days.

4. Responsibility

4.1. You, as a buyer of the Services, are responsible for informing Vilya Health of any current or past illness, condition or anything else that may affect the services offered. 

4.2. When purchasing a nutrition consultation, you as a buyer are responsible for informing about current or past allergies, special diets, illnesses and other things that may affect the consultation.

4.3. You as a buyer of the Services are responsible for seeking medical care if such a need arises.

4.4. Vilya Health bases its nutrition recommendations on scientific research and many years of experience. However, Vilya Health does not guarantee that you will achieve your goals or expectations and thus excludes itself from all responsibility for the results of the consultation.

4.5. Blood test results are used as a tool to provide individualized dietary recommendations. Results presented must not be interpreted as a medical diagnosis, and Vilya Health is not a substitute for medical care. If your results show abnormal values, you are advised to contact a healthcare provider.

4.6. Vilya Health is an approved private clinic and an approved private healthcare provider. Vilya Health holds patient insurance.

5. Processing of personal data

Vilya Health processes your personal information in accordance with our privacy policy found here.

6. Other

6.1. All material that you have access to, such as treatment plans, concepts, visuals and layout, within the framework of the purchase of any of the Services is the property of Vilya Health. No material may be copied, distributed or used outside the Services without Vilya Health's prior written consent.

6.2. Vilya Health reserves the right to make changes to these Terms without prior notice.

6.3. Swedish law shall apply to these Terms. Dispute between you as a Customer and Vilya Health as a result of these Terms shall be decided by the Swedish court. As a consumer, you also have the right to contact the General Complaints Board.

6.4. When you make an appointment, you agree to these terms.